Contact Atlantic Bays Holiday Park

PRIVACY POLICY

Atlantic Bays Holiday Park and its subsidiaries (the “Group”, “our”, “us” and "we") are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This privacy policy relates to the use of our website.

For the purpose of the General Data Protection Regulation, the data controller is Atlantic Bays Holiday Park.

Information we may collect from you:

• We may collect, keep a record of and process the following data about you:
• Information that you provide by filling in forms on our site atlanticbaysholidaypark.co.uk (“our site”). This includes information provided when you complete our on-line and enquiry forms.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• We use Google Analytics Demographics and Interest Reporting to learn about our website visitors, and possibly target future advertising. All data is anonymised and we do not match it to usernames, email addresses or other personally identifying information. Visitors can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
• We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
• We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Legal basis for processing personal information

The legal basis for collecting and processing your data is our legitimate interest in operating our site, providing you with access to the pages you wish to access, understanding the interests of visitors to our site, who may be customers or potential customers and providing you with relevant information about our services.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
• We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by post, telephone, or email.
• If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
• If you are a new customer, we will contact you by electronic means only if you have consented to this.
• If you want us to use your data in this way, please tick the relevant box situated on the form on which we collect your information.
• We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Atlantic Bays Holiday Park or one of its subsidiaries or substantially all of its or their assets are acquired by a third party, in which case personal data held by it or them about its or their customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using the details in the ‘Contact’ section below.

If you would like to review, correct, update, suppress, object to, or restrict the processing of your data or request a copy of the data we hold about you or erasure of that data, you may contact us using the details in the ‘Contact’ section below.

In your request please make clear what data you would like to have changed, whether you would like to have your data suppressed from our database or otherwise let us know what limitations you would like to put on our use of your personal information. For your protection, we may only implement requests in respect of the data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and our records, which will not be removed.

If you believe that we have not been able to assist with your complaint or concern, you have the right to make a complaint to the Information Commissioner’s Officer, at www.ico.org.uk/concerns/.

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Security and Retention

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we have in place appropriate technical and organisational security measures to protect your data against loss, misuse, unauthorised access, disclosure or alteration.

We will retain your data for as long as is permitted in light of the purposes for which it was collected. Where we no longer require your data for the purposes for which it was obtained we will retain it for a period of time which reasonably allows us to comply with our legal and regulatory obligations or if retention is advisable in light of our legal position. Aggregated or anonymised data may be retained for longer.

Cross Border Transfer

If it becomes necessary to transfer your data outside of the EEA we will put in place appropriate safeguards in accordance with applicable legal requirements to ensure that your data receives protection equivalent to that provided by data protection regulations applicable in the EEA.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Atlantic Bays Holiday Park, St. Merryn, Padstow, Cornwall, PL28 8PY or email info@atlanticbaysholidaypark.co.uk

COOKIES

A "Cookie" is an electronic file placed on to your computer (or similar device) and accessed when browsing a website, reading an email, installing or using software or a mobile application, whatever the type of device you use.

By browsing this site, you agree to the use of cookies and other similar trackers.

If you do not wish to accept our use of cookies, it is possible to disable the use of cookies in your browser settings.

This information is used only to track the volume and nature of traffic using this site to assist Atlantic Bays with the further development and improvement of the website, along with other administrative activities. It all helps us to improve the quality of what we provide to our clients and website visitors.

Visit http://www.allaboutcookies.org/ for more info on how to manage cookie use on your browser.

GOOGLE ANALYTICS

We make use of Google Analytics, a process that requires "cookies" stored on your computer to analyse how users use our websites. Data that is collected is transmitted to servers controlled by Google, including a truncated IP address.

Google uses this information to generate reports on website user activity for operators and to provide other services relating to website activity and internet usage.

Google do not link your IP address in Google Analytics to any other Google data, and retain user and event data for 26 months.

You can disable the use of these cookies in your browser settings, but this may limit your ability to access all functionality of this website.

Google provides the following tool to disable the storage of your data including IP address: https://tools.google.com/dlpage/gaoptout

For more information, please see:

• Google Terms of Use: https://www.google.com/analytics/terms/us.html
• Google Privacy Policy: https://support.google.com/analytics/answer/6004245?hl=en

HCAPTCHA

We web forms utilise hCaptcha, a service to protect submissions and prevent spam. This service verifies you are a real person to prevent website forms from being abused by spam bots.

By completing forms, you consent to sending your IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp of access, and other similar information possibly required by hCaptcha. Your data will be communicated to hCaptcha and used by their services.

Your IP address will be truncated by hCaptcha in EU Member States.

hCaptcha will use this information to evaluate your use of this service. hCaptcha will not merge your IP address provided through this service with any other Google data.

This data collection is subject to hCaptcha's Privacy Policy: https://www.hcaptcha.com/privacy

HOLIDAY TERMS & CONDITIONS

In addition to your booking confirmation please read our terms and conditions when booking a holiday at Atlantic Bays Holiday Park.

Please note if you have booked using a promotional discount the terms of the offer will also apply.

If you have any queries about the terms and conditions, then please contact us on 01841 520855 and a member of staff will be happy to discuss them further with you.

If any changes are made to our terms and conditions and you already have a booking with us then we will contact you directly, communicate these terms and give you the option of cancelling if the terms contradict with your holiday requirements.

Once you have booked your holiday we will assume that you have read and accepted Atlantic Bays terms and conditions.

We use CCTV on site and have a site security barrier to enter the site so that we shall require all guests and visitors to sign in.

LODGE & CHALET BOOKINGS

1. Terms

The site speed limit is 5 mph. Drivers must be insured and have a valid driving licence.

No noise between the hours of 11PM – 7AM and consideration should be shown for your neighbours at all times.

The usual checking in time is 3PM and checking out is 10AM. Our office shuts at 5PM so please ensure you are on site beforehand. Subject to previous arrangement we would be able to provide a late check in service however no later than 10PM. A late check in fee may be applicable.

All guests are required to sign in upon arrival and sign out upon departure.

You must leave the accommodation in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay.

No rubbish is to be left in the chalet or outside of it. Please dispose of rubbish in the designated areas.

Please do not flush sanitary products, baby wipes or nappies down the toilets.

There is a no smoking policy in the chalets and lodges. There are outdoor smoking areas for those who need their nicotine fix!

If we find some of your property that has been left behind, we will always return it to you in the state we find it in.

We cater for families and couples only and we reserve the right to refuse bookings from either single sex groups or groups of young adults.

Atlantic Bays will accept responsibility for things that go wrong which should have been foreseen or could have been prevented. We will deal with any loss or damage claims which are our fault and we will accept liability for things if we are at fault. If someone injures themselves while on site it can only be our fault if we should have done something to prevent it from happening.

2. Booking Confirmation

Only the people stated on the booking confirmation can use the booked holiday. Therefore, if there are any changes to the booking Atlantic Bays need to be notified of these changes. Once we have confirmed your booking, should you require to transfer the booking to other party (introduced by you) at any time providing it is fully paid an administration fee of £15.00 is applicable and is due before such request can be processed.

Your agreement commences when we have accepted your booking and a deposit has been paid. The booking is confirmed in writing via email or post.

We work on a first come first served basis therefore, any enquiry regarding availability of accommodation is not considered a reservation.

Atlantic Bays is a family run site and welcomes all guests. If, however visitors come to the park and act unacceptably then they must leave the park immediately without a refund.

3. Bookings & Payments

To secure a booking a 20% deposit is required unless otherwise stated by us. The remainder is payable 28 days before arrival. We are not required to send any reminders for outstanding balances. It is your responsibility to ensure your holiday is paid within the time frame mentioned above. We reserve the right to cancel your holiday and retain the deposit paid, if full settlement of the invoice has not been made within the time required. We reserve the right to pass on to you any charges and other costs we incur if we must re-present a cheque or process late payments.

For bookings made within 4 weeks of your holiday start-date the full balance is due at the time of booking.

Once you have paid your deposit or holiday in full we will not change the holiday price you have been quoted, unless the VAT rate changes, or we mutually agree to do so.

If Atlantic Bays have significantly undercharged you, then we will contact, you directly to resolve the issue. The choice will be given to cancel your holiday if you wish. If we have over charged you significantly then we will also get in touch and credit you with the difference.

We accept cash, cheque, credit and debit card payments.

4. Cancellation Policy & Refunds Procedure

If WE must cancel your holiday due to fault on our part, a refund will be processed minus any commission where applicable.

If YOU must cancel your holiday due to illness, sickness, redundancy, death or any other reason the only option we provide is to transfer any monies paid towards a future booking. You would have to re-schedule your holiday within six months following your original arrival date. If you fail to re-schedule any monies paid will be forfeited.

If you are leaving your holiday before expected no refund is provided.

5. Extras: linen/ towels/ high chairs/baby bath/ travel cot

Your booking includes duvets and pillows however it does not include any bed sheets or towels unless otherwise stated on your booking confirmation. We are able to provide them for a small fee as long as you request these at the time of booking or in writing at least 7 nights in advance.

If a high chair/ baby bath/ travel cot is required, this will need to be communicated when booking. We only have a certain number available and will need to arrange these beforehand. We cannot guarantee availability.

Our accommodation facilitates for all types of access need. If guests have special needs, please specify this at the time of the booking so we can ensure the accommodation you are booking is suited to your needs.

6. Children

Parents/Guardians will be responsible for their children’s actions. Children under 16 years of age must be supervised by an adult at all times.

No ball games within the chalet/lodge park are allowed. Toy guns including BB guns or catapults are not permitted anywhere on the park.

Riding bicycles or flying kites must be carried out with due care and attention and consideration for other holiday makers.

7. Pets

NO Pets allowed.

8. Parking

Parking is available throughout the site so you should be able to get your car close enough to where you are staying, however this is not a guarantee.

Vehicles must not be driven on grassed areas – unloading must be done from parking areas. You must park in a marked bay.

Parking is restricted to one vehicle per unit, overflow car park (behind reception area) must be used thereafter.

9. Vehicles & Belongings

Your vehicles and belongings are left entirely at your risk. Atlantic Bays Holiday Park is not responsible for any loss or damage from any cause whatsoever other than, in the case of the owners’/ employee’s negligence.

10. Force Majeure

We cannot be liable for things which are beyond our control. Fire, flood, natural disasters, riots, break in, criminal damage, industrial action, weather damage, war, terrorist activity or epidemics are not deemed our responsibility.

English law, our domestic law is precedent and we abide by these rules. Any actions would have to be decided within the English Court.

11. Deposits

A £100.00 pre-authorisation deposit will be taken for all chalets and £200.00 pre-authorisation for all lodges. This acts as a deposit for your accommodation. It is not deposited out of your account; it is held for 10 working days from the moment we swipe your card. This covers non-accidental damage which may be made to the property. If no damage or excess cleaning is required after your departure the deposit is automatically unfrozen and made available in your account.

12. Any Shortcomings

You must notify us of any shortcomings with your holiday home immediately so remedial action can be taken, if appropriate.

We cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday or write to us within 7 days of the end of your holiday.

13. Entertainment, activities and opening hours

Atlantic Bays Holiday Park has the right to adjust entertainment / activities dates and opening hours of facilities without prior notice.

BBQ’s / open fires/ fire pits/ chimneys are not permitted on the chalet/lodge park due to fire hazard. For BBQ’s please use designated area.

TOURING, CAMPING & GLAMPING BOOKINGS

1. Terms

The site speed limit is 5mph. Drivers must be insured and have a valid driving licence.

No noise between the hours of 11PM – 7AM and consideration should be shown for your neighbours at all times.

The usual checking in time is 12PM and checking out is 10AM. Our office shuts at 5PM so please ensure you are on site beforehand. Subject to previous arrangement we would be able to provide a late check in service however no later than 9PM. A late check in fee may be applicable.

All guests are required to sign in upon arrival and sign out upon departure.

You must leave the pitch/ glamping pod in a clean and tidy condition. You are responsible for any damage done or loss sustained during your stay.

No rubbish is to be left behind. Please dispose of rubbish in the designated areas.

Please do not flush sanitary products, baby wipes or nappies down the toilets.

There is a no smoking policy in the glamping pods.

If we find some of your property that has been left behind, we will always return it to you in the state we find it in.

We cater for families and couples only and we reserve the right to refuse bookings from either single sex groups or groups of young adults.

Atlantic Bays will accept responsibility for things that go wrong which should have been foreseen or could have been prevented. We will deal with any loss or damage claims which are our fault and we will accept liability for things if we are at fault. If someone injures themselves while on site it can only be our fault if we should have done something to prevent it from happening.

2. Booking Confirmation

Only the people stated on the booking confirmation can use the booked holiday. Therefore, if there are any changes to the booking Atlantic Bays need to be notified of these changes. Once we have confirmed your booking, should you require to transfer the booking to another party (introduced by you) at any time providing it is fully paid, an administration fee of £15.00 is applicable and is due before such request can be processed.

Your agreement commences when we have accepted your booking and a deposit has been paid. The booking is confirmed in writing via email or post.

We work on a first come first served basis therefore, any enquiry regarding availability is not considered a reservation.

Atlantic Bays is a family run site and welcomes all guests. If, however visitors come to the park and act unacceptably then they must leave the park immediately without a refund.

3. Bookings & Payments

To secure a booking a 20% deposit is required unless otherwise stated by us. The remainder is payable 28 days before arrival. We are not required to send any reminders for outstanding balances. It is your responsibility to ensure your holiday is paid within the time frame mentioned above. We reserve the right to cancel your holiday and retain the deposit paid, if full settlement of the invoice has not been made within the time required. We reserve the right to pass on to you any charges and other costs we incur if we must re-present a cheque or process late payments.

For bookings made within 4 weeks of your holiday start-date the full balance is due at the time of booking.

Once you have paid your deposit or holiday in full we will not change the holiday price you have been quoted, unless the VAT rate changes, or we mutually agree to do so.

If Atlantic Bays have significantly undercharged you then we will contact, you directly to resolve the issue. The choice will be given to cancel your holiday if you wish. If we have over charged you significantly then we will also get in touch and credit you with the difference.

We accept cash, cheque, credit and debit card payments.

4. Cancellation Policy & Refunds Procedure

If WE must cancel your holiday due to fault on our part, a refund will be processed minus any commission where applicable.

If YOU must cancel your holiday due to illness, sickness, redundancy, death or any other reason the only option we provide is to transfer any monies paid for a future booking. You would have to re-schedule your holiday within six months following your original arrival date. If you fail to re-schedule, your deposit or any monies paid will be forfeited.

If you are leaving your holiday before expected no refund is provided.

5. Glamping Pod Extras: high chairs/baby bath/ travel cot

Glamping bookings do NOT include any towels, bedlinen, duvets or pillows. You must bring your own.

If a high chair/ baby bath/ travel cot is required, this will need to be communicated when booking. We only have a certain number available and will need to arrange these beforehand. We cannot guarantee availability.

6. Children

Parents/Guardians will be responsible for their children’s actions. Children under 16 years of age must be supervised by an adult at all times.

Toy guns including BB guns or catapults are not permitted anywhere on the park.

Ball games or kite flying are not allowed on the touring park. These are allowed on the tent field (across from reception) and must be carried out with consideration for other holiday makers.

Riding bicycles must be carried out with due care and attention and consideration for other holiday makers.

7. Pets

Dogs are allowed on the touring park if they are on a lead always and under adult supervision.

8. Parking

Parking is restricted to one vehicle per unit, overflow car park (behind reception area) must be used thereafter.

9. Vehicles & Belongings

Your vehicles and belongings are left entirely at your risk. Atlantic Bays Holiday Park is not responsible for any loss or damage from any cause whatsoever other than, in the case of the owners’/ employee’s negligence.

10. Force Majeure

We cannot be liable for things which are beyond our control. Fire, flood, natural disasters, riots, break in, criminal damage, industrial action, weather damage, war, terrorist activity or epidemics are not deemed our responsibility.

English law, our domestic law is precedent and we abide by these rules. Any actions would have to be decided within the English Court.

11. Deposits

A £50.00 pre-authorisation deposit will be taken for all glamping pods. This acts as a deposit for your accommodation. It is not deposited out of your account; it is held for 10 working days from the moment we swipe your card. This covers non-accidental damage which may be made to the property. If no damage or excess cleaning is required after your departure the deposit is automatically unfrozen and made available in your account.

12. Any Shortcomings

You must notify us of any shortcomings with your stay immediately so remedial action can be taken, if appropriate.

We cannot accept any liability in relation to any shortcomings or claim of whatever nature if you fail to notify us of any complaint during your holiday or write to us within 7 days of the end of your holiday.

13. Entertainment, activities and opening hours

Atlantic Bays Holiday Park has the right to adjust entertainment / activities dates and opening hours of facilities without prior notice. Gazebos are not allowed anywhere on site.

Open fires/ fire pits/ chimneys are not permitted on the touring/camping and glamping park due to fire hazard.

BBQ’s are allowed if they are off the ground, under adult supervision at all times and the contents are disposed of correctly. Disposable BBQ may be used in the designated BBQ area located by the touring field entrance.

OUR PROMISE TO YOU:

• We will accommodate for your holiday needs and try to give you an excellent holiday experience
• We will do our best to provide the holiday cited on our website
• We will not come into your holiday home unless your permission is given, or if it’s an emergency

YOUR PROMISE TO US:

• You let us know the number of guests who will be coming to Atlantic Bays
• You will treat the accommodation respectively so others can enjoy it
• Let the reception team know if anything does break
• You won’t be antisocial or a burden to the other guests on site
• You do not break any of our terms and conditions

You cannot copy any features, text or images from our brochures they are all subject to copyright. If you would like to use anything please contact us and we can either permit it or deny your usage.